In this episode, our guest Ms. Wilson shares with us success and the key components of a robust hand hygiene observer training program using the 5 Moments. Ms. Wilson breaks down the importance of feedback, asking questions, improving communication skills and strategies to make an effective hand hygiene program affordable.

Publication Title: The Power of Feedback: Implementing a Comprehensive Hand Hygiene Observer Program: https://www.ajicjournal.org/article/S0196-6553(22)00477-1/fulltext

Authors:
Kimberly B Wilson, MPH
Lauren N Satchell, MPH
Lauren F Le Goff, MS, MLS
Sarah A Smathers, MPH
Julia S Sammons, MD, MSCE
Susan E Coffin, MD, MPH

Kimberly B. Wilson, MPH

Kimberly B. Wilson has been described as a connector who uses enthusiasm, understanding, and honesty to solve problems and inspire action in others. Kimberly began her career as a Hand Hygiene Program Observer at the Children’s Hospital of Philadelphia, within the Department of Infection Prevention and Control, and over the course of nine years grew to oversee one of most successful and well-known observation programs in the organization. During her time as Program Manager, Kimberly was responsible for supporting hospital operations and driving change in infection prevention practice. Through her work in the Hand Hygiene Program, Kimberly increased overall awareness and executive-level support for hand hygiene practice to become successfully embedded into the organizational culture of patient safety. Kimberly credits her entire observation team for successfully forging and improving relationships between Infection Prevention and Control and clinical disciplines, various stakeholders, and multiple departments to ensure the delivery of safe and high-quality care. Kimberly earned her Master of Public Health from Temple University in Philadelphia and holds a Lean Six Sigma Green Belt certification from Rutgers University. Today, Kimberly serves as a Project Manager within CHOP’s Information Services department, but remains a supporter of infection prevention, patient safety, and quality improvement in healthcare.